Shipping policy
<ATE Parts Shipping Policy>
International Shipping (Outside South Korea)
1. General Shipping Policy
After full payment has been confirmed, most orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.
Depending on the product, orders may be processed in one of the following ways:
- Inquiry-based purchase
- Fixed-price checkout purchase
All orders are shipped only after full payment has been confirmed.
Import duties, taxes, customs clearance fees, storage fees, and any other local charges are the buyer’s responsibility.
2. Inquiry-Based Products
Some products do not have a fixed selling price listed on our website. These products are available through inquiry only.
For inquiry-based products, the buyer must contact us first. Before providing a final quotation, we will check the product condition, quantity, and working status, if applicable.
After confirmation, we will provide the buyer with the product price, shipping cost, product condition, and transaction terms. If the buyer wishes to proceed, we will issue a quotation or invoice.
Inquiry-based products may be shipped via DHL or handled under EXW/buyer-arranged pickup, depending on the product and the buyer’s request.
3. Fixed-Price Products
Some products have a fixed selling price listed on our website and can be purchased directly through checkout.
As a rule, fixed-price products must be purchased through our website checkout system. For fixed-price products, the shipping fee is calculated in advance based on the buyer’s destination country. The buyer pays the product price and the applicable fixed shipping fee at checkout.
Fixed-price products are shipped by DHL only as the standard shipping method.
If a buyer wishes to request a different purchase method, shipping method, or special shipping arrangement, the buyer may submit an inquiry before placing an order. Such requests will be reviewed separately and are subject to our approval.
Submitting an inquiry does not reserve the product, confirm the order, or guarantee that an alternative purchase or shipping method will be accepted.
The order will be confirmed only after checkout when full payment has been confirmed, unless a different arrangement has been separately approved by us via email.
4. DAP / Seller-Arranged DHL Shipping
For DHL shipments, we arrange the shipment and provide the buyer with the tracking number after dispatch.
For inquiry-based products, the DHL shipping cost will be provided before the final invoice is issued.
For fixed-price products, DHL shipping cost is charged at checkout based on the destination country.
Delivery time may vary depending on the destination country, customs clearance, carrier schedule, and local delivery conditions.
Any applicable import duty and Customs Clearance Fees must be borne by the buyer.
Once the shipment is handed over to DHL, any delays, damages, or losses caused by the carrier or customs clearance are subject to the carrier’s terms and conditions. The seller is not liable for indirect or consequential damages during transit.
5. EXW / Buyer-Arranged Pickup
Under EXW terms, the buyer is responsible for arranging the carrier, pickup schedule, freight cost, export/import customs clearance, duties, taxes, and transportation risk after pickup.
We will prepare the product for pickup at our designated location after payment has been confirmed.
6. Payment and Order Processing
All orders are processed only after full payment has been confirmed.
For bank transfer payments, payment confirmation may take 1–2 business days.
We will begin preparing the order after payment confirmation is completed.
Processing time may vary depending on our business hours, product condition, packaging requirements, carrier pickup schedule, and whether additional inspection or documentation is required.
7. Customs, Duties, and Taxes
Import duties, taxes, customs clearance fees, brokerage fees, storage fees, and any other local charges are not included in the product price or shipping fee.
These charges are the buyer’s responsibility.
The buyer is responsible for checking whether the product can be legally imported into the destination country before purchase.
We are not responsible for delays, additional costs, failed delivery, or return costs caused by customs clearance issues, import restrictions, unpaid customs charges, or incorrect import information provided by the buyer.
8. Shipping Address and Buyer Information
The buyer must provide accurate shipping information, including:
- Company name/Buyer’s name, for individual buyers
- Contact person
- Full shipping address
- Country and city
- Phone number
- Email address
- Tax ID, VAT number, EORI number, or other import information, if required
We are not responsible for shipment delays, additional charges, return costs, or delivery failure caused by incorrect or incomplete buyer information.
If the provided address is in a remote area or an area where DHL service is limited, additional shipping charges or order cancellation may apply.
9. Packaging
We make reasonable efforts to pack products safely and efficiently for international shipment.
Used industrial equipment and parts may require additional protective packaging depending on size, weight, fragility, and product type.
Before shipment, we may record product photos, nameplate photos, accessory photos, packaging photos, and, where applicable, test photos or videos for transaction and shipping records.
10. Tracking Information
Once the shipment has been dispatched, we will provide the tracking number.
The buyer is responsible for monitoring the shipment and responding to any customs or carrier requests in a timely manner.
11. Important Notice
All items are sold as used parts unless otherwise stated.
Accessories, manuals, cables, software, original packaging, or additional components are not included unless clearly stated in the product page, quotation, or invoice.
Shipping terms, cost, and handling conditions may vary depending on the product type, purchase method, and destination country.
For inquiry-based products, final shipping conditions will be confirmed in the quotation or invoice before payment.
For fixed-price products, DHL shipping fees are applied at checkout based on the destination country.
Domestic Shipping (국내 배송)
1. 배송 방식 및 운임
고정 가격 제품: 제품 결제 시 배송비가 선결제 됩니다. 제품의 부피와 무게에 따라 일반 택배(우체국택배 등) 또는 중대형 화물 택배(경동택배 등)로 발송됩니다.
견적 문의 제품: 제품의 특성에 따라 상호 협의 후 배송 방식이 결정됩니다.
화물 및 용달 배송: 제품의 파손 위험이 높거나 긴급한 수령이 필요한 경우, 바이어 요청에 따라 화물차(용달)나 퀵서비스를 이용할 수 있으며, 관련 비용은 전액 바이어가 부담합니다.
2. 처리 및 배송 기간
결제 완료(또는 세금계산서 발행 및 입금 확인) 후, 영업일 기준 1~2일 이내에 제품 검수 및 포장을 마치고 발송하는 것을 원칙으로 합니다. (주말 및 공휴일 제외)
은행 송금(무통장 입금)의 경우, 당사 계좌로 입금이 확인된 시점부터 주문 처리가 시작됩니다.
국내 배송은 발송 후 통상 1~2영업일 이내에 완료되나, 택배사 사정이나 도서산간 지역 여부에 따라 지연될 수 있습니다.
3. 현장 픽업 및 내방 수령
바이어가 직접 당사 지정 창고로 내방하여 제품을 수령하고자 하는 경우, 반드시 사전 예약이 필요합니다.
입금 확인 및 제품 준비가 완료된 후 당사에서 안내해 드리는 일정에 맞춰 픽업을 진행해야 합니다. 당사 출고지를 벗어난 시점부터 운송 중 발생하는 모든 리스크(파손, 분실 등)는 바이어의 책임입니다.
4. 구매자 정보 및 증빙 서류
정확한 배송을 위해 기업 바이어는 회사명, 담당자 연락처, 정확한 배송지 주소를 제공해야 합니다.
세금계산서 발행이 필요한 경우, 결제 전 또는 결제 직후 사업자등록증 사본과 계산서 수신용 이메일 주소를 당사에 이메일로 제출해 주셔야 주문 처리가 지연되지 않습니다.
잘못되거나 불완전한 배송지 정보로 인해 발생한 오배송, 반송 비용 및 재배송 비용은 모두 바이어가 부담합니다.
5. 중고 전자부품 특약 및 운송 면책
당사에서 판매하는 모든 제품은 별도 표기가 없는 한 중고 제품입니다.
당사는 출고 전 제품의 상태를 사진이나 동영상으로 기록하여 보관합니다.
택배 또는 화물 운송 중 발생한 제품 파손 및 분실에 대한 보상 책임은 해당 운송사의 약관을 따르며, 당사의 고의나 중과실이 없는 한 운송 중 발생한 간접 손해에 대해 당사는 책임을 지지 않습니다.
배송이 시작된 이후에는 중고 제품 특성상 단순 변심이나 배송 중 발생하지 않은 미세한 스크래치, 이염, 변형 등을 이유로 한 주문 취소 및 반품이 불가합니다.